FAQ

Q1: How long does production take?
Our custom curtains are made-to-order. Production usually takes 3–7 business days.

Q2: How long is the shipping time?
Standard shipping to the U.S. takes 6–12 business days.

Q3: Can I cancel or change my order?
Yes, you can modify or cancel your order within 24 hours of purchase.

Q4: Do you accept returns?
Because our products are customized, we only accept returns for defective or incorrect items. Contact us within 7 days of delivery.

Q5: Do you provide installation hardware?
Yes, we include the necessary hooks or components based on the header style you choose.

Q6: Do you offer free fabric samples?
Yes, we offer free fabric swatches. Contact our support team to request yours.

Q7: Can you help me choose curtains?
Absolutely! Send us your room photos and your preferences—our stylist will assist you.