shipping-policy

Shipping Policy

We know that shipping is often the part of the online shopping experience you care about most. We pride ourselves on providing fast shipping services and hope you enjoy every step of your shopping journey.

Delivery Time

Since our custom products (including curtains, roman shades, tracks, rods, etc.) are made to order based on your specific requirements, the order delivery cycle consists of two parts:

1. Processing Time:

  • Regular Season: 7-10 days

  • Peak Season/Holidays: 13-35 days

2. Shipping Time:

  • Regular Season: 7-10 days

  • Peak Season/Holidays: 7-10 days

Total Delivery Time:

  • Regular Season: 14-20 days

  • Peak Season/Holidays: 20-45 days

Please Note:

  • Standard Items: Standard products such as curtain rods and wands ship faster than custom items.

  • Free Swatches: Usually delivered within 7-10 business days in the US.

  • Canada: Delivery time is typically 10-15 business days.

  • specific delivery times may vary slightly depending on your location.

  • Lunar New Year Reminder: During the Lunar New Year period (usually in January and February), delivery times may be extended by up to 45 business days. Please refer to the checkout page for the specific total delivery time. Please keep an eye out for your shipping notification email.

Shipping Fee

  • Free Shipping: We offer free shipping on orders over $200 within the United States and Canada.

  • Swatch Orders: A shipping fee of $3.99 applies.

Shipping Carrier

  • Custom Curtain Orders: Shipped primarily via FedEx or DHL Air.

  • Free Fabric Swatches: Most are shipped via USPS.

Shipping Address

  • Fabric Swatches: We can deliver to PO Boxes.

  • Curtain & Hardware Orders: Due to package size, we cannot deliver to PO Boxes. Please be sure to provide a detailed street address.

Track Shipment

Once your package has shipped, we will send you an email containing tracking information (carrier name and tracking number). You can click "Track Order" in the email to view details, or visit the carrier's official website to monitor your package status in real-time.

Damage/Lost Package

We carefully inspect every product to prevent issues, but accidents can happen during transit. If your product is damaged or lost, please follow these steps:

  1. Take photos to prove the damage or describe the loss.

  2. Email our customer service team (muse6890@joydrape.com) with a description of the issue and relevant photos. We will handle your issue promptly. Once confirmed by the carrier, we will assist you in locating the package or remaking the lost items for you.