shipping-policy

Shipping Policy

We know that shipping is a crucial part of your shopping experience. At JOYDRAPE, we pride ourselves on delivering your custom window treatments safely, securely, and as quickly as possible.

Delivery Timeline

Because our curtains, Roman shades, and hardware are custom-made to your exact specifications, our delivery process is divided into three stages. The total estimated time from placing your order to receiving it is typically 11-17 business days.

  • 1. Order Processing (1-2 Business Days): We review your order details to ensure all measurements and customizations are correct before sending them to our workroom.

  • 2. Custom Production (3-5 Business Days): Our skilled tailors carefully cut and sew your premium fabrics to your exact requirements.

  • 3. Transit Time (7-10 Business Days): Once your custom pieces are ready, they are shipped directly to your door. (Note: Delivery to Canada typically takes 10-15 business days.)

Shipping Rates & Carriers

  • Custom Orders: We offer Free Shipping on all orders over $200 within the United States and Canada. Custom orders are shipped securely via express air freight (such as FedEx or DHL).

  • Fabric Swatches: We offer up to 5 complimentary fabric swatches with 100% Free Shipping . To help you finalize your design as quickly as possible, swatches are shipped directly from our US warehouse via USPS and typically arrive within 2-4 business days .

Shipping Address Requirements

  • Custom Orders (Curtains & Hardware): Due to the large package dimensions of custom window treatments, we cannot ship to PO Boxes, APO/FPO addresses, or military addresses. Please provide a valid physical street address at checkout.

  • Fabric Swatches: Swatches can be delivered to PO Boxes.

Order Tracking

As soon as your package leaves our facility, you will receive a shipping confirmation email containing your carrier information and a tracking number. You can click the link in the email to track your package's journey in real time.

Damaged or Lost Packages

We rigorously inspect every item before it leaves our facility, but we understand that accidents can occasionally happen during transit. If your order arrives damaged or goes missing, please follow these steps:

  1. Take clear photos showing the damage to the packaging and the product itself.

  2. Email our customer service team at muse6890@joydrape.com with your order number, a brief description of the issue, and the photos.

Once the carrier confirms the issue, we will gladly assist you in locating the package or expediting a replacement order for your damaged or lost items.

Please Note: During special peak seasons or major holidays (such as the Lunar New Year in January/February), production and transit times may be extended. We will always notify you of any significant delays.